Return

All items purchased at thomasipunkt.de can be returned within the legally entitled withdrawal period (14 days) without giving any reason.

The costs incurred for a return shipment can be found in the following table.

Germany

*Please request the return label by email at: shop@thomasipunkt.de

International

Please return the goods no later than 14 days from the day you inform us of the withdrawal from the contract, e.g., by using our sample withdrawal form or by email to shop@thomasipunkt.de. The deadline is also met if you send the goods before the 14-day period expires to KG Thomas i Punkt Modelle Handelsgesellschaft mbH & Co.

Mönckebergstraße 21
20095 Hamburg
Germany

or independently drop them off at one of our stores for handover to the logistics of thomasipunkt.de

Please note the following:

Returns within Germany are free of charge for goods valued at €299.00 or more.

Returns must be made using the same shipping company as the delivery. Please feel free to contact us by phone or email, and we will send you a corresponding return label. Please provide your order number with all inquiries. You can find the order number in the order confirmation email or on your delivery note.

Example DHL:
Order via DHL > Return to a DHL branch, DHL parcel shop, or post office

You can find the nearest shop on the DHL website via the following link.

Example UPS:
Order via UPS > Return via UPS (hand over the package at a UPS drop-off point).

You can find the nearest shop on the UPS website via the following link.

Returns for orders under €299.00 and outside Germany are paid and organized by the buyer. We recommend returning the goods with the same shipping company as the delivery. We accept no liability for the delivery by the chosen shipping provider and recommend choosing an insured shipping method.

• All returned items must be in perfect condition, especially unworn, unwashed, and undamaged. Tags have not been removed.
• Product packaging, such as protective bags for shoes, belts, jewelry, and bags, as well as shoe boxes, are part of the ordered goods. Therefore, they must be returned or handed over to us and must also be in perfect condition. Please refrain from using these as outer packaging for returns. Please ensure adequate protection with suitable outer packaging. Personalized items are excluded from exchange.
• You can drop off your return for handover to logistics at our stores. Acceptance of the goods there does not imply acknowledgment of your complaints or confirmation that the returned goods are the ones sent to you and are free from deterioration. A corresponding inspection takes place only in the logistics of thomasipunkt.de.
• A refund on site or credit towards goods from one of our stores is not possible.
  

Refund of the purchase price

The money for the items you return will be refunded exclusively via your original payment method. Please understand that for security reasons, we cannot refund to other accounts or credit cards.

After receiving your return, we will promptly process and inspect it in the logistics of thomasipunkt.de to refund your money as soon as possible on the same day, but no later than 14 days after receipt of your return. Please note that delays may occur due to different banks.

Contact us if you have questions

If you have any questions, please contact us via our contact form. About processes your inquiry during our opening hours from Monday to Saturday from 10:00 AM to 7:00 PM.  You can also reach us by phone at +49 40 327172.